Frequently asked questions
Do you offer free shipping?
Free shipping on every order.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
Do you offer a money back guarantee?
Yes. We offer a 30-day return period. If your purchase isn't right for you, you can request a return within 30 days of receiving your item, provided it meets the conditions outlined in our Refund & Returns Policy.
How do I track my order?
You can follow your parcel at any time on our Track Your Order page.
I have an issue with my order. How can I contact you?
If you experience any issues or have questions, email us at info@calderandcross.com